OUR CUSTOMER SERVICE COMMITMENT
We aim to meet your expectations every time you work with us, and so we continue to invest in our business and will always strive to provide you with an exceptional level of service.
Our customer service charter, sets out our commitment to you every time you work with us.
01
WE MAKE IT HAPPEN
We are committed to delivering solutions that provide you measurable business outcomes. Sometimes this can be tough due to technical complexity, time constraints or budget limitations. No matter what, if we say we will deliver then we will do everything in our power to make it happen.
02
WE GROW TOGETHER
We know that our business is tied to the success of our clients. When you succeed, we do too. We are committed to long-term relationships with our clients.
We know that with long-term relationships there might be a few bumps on the road along the way. We are committed to working with you to get through those bumps, learn and grow together.
03
WE LISTEN
We are committed to listening to our clients, to understand their business and their requirements so we can deliver amazing solutions for them.
We are also want you to tell us if we have done well.
Importantly we want to know when we haven't delivered on our customer commitment. You can tell us by giving James a call at any time on 1300 475 510 or emailing him at james@harperstone.com.au.