Customer Self-Service

Aug 5, 20203 min read

Right Tool For The Job

The Business Intelligence (BI) market has a long history, dating back to the mainframe days, where business users received their static...

59 views

Jun 25, 20201 min read

Empowering your frontline

25 June 2020 In the recording, I talk through a number of client stories, where providing frontline workers with data and insights in a...

35 views

May 27, 20204 min read

CASE STUDY: ActivateUTS - O’Day 2020

Outcomes 240% increase in membership sign-ups compared to O’Day 2019 6,242 Membership transactions on O’Day 2020 - achieving 156% of the...

177 views

Mar 16, 20202 min read

Like a parent picking their favourite child - here is my ThoughtSpot v6.0 favourite feature.

The January release of ThoughtSpot v6.0 is jam packed with a raft of new features. The new version has improvements across the board from...

55 views

Sep 17, 20184 min read

Outcomes not hours

I worked on a project a number of years back, that was huge, worth millions of dollars, spanned a number of years and was supposed to...

57 views

Aug 8, 20182 min read

Insights - the answer to the question you haven't asked yet.

We are consumers of content, searching for information with an unrelenting appetite for instant satisfaction. Organisations have evolved...

46 views

Jun 17, 20183 min read

It ain’t knowledge, if it ain’t relevant

I have an 11 year old son, he is a bright little person. He reads a lot and he reads a real variety of things about science, history, and...

53 views

Jun 5, 20183 min read

Why did Google make it so hard for companies?

“Just google it” is something we hear nearly everyday. It doesn’t matter what the question is the answer always seems appropriate. We...

39 views

Apr 11, 20184 min read

How do you improve customer self-service and customer support in one shot?

If you have a business, then you have customers, they might be buyers or maybe citizens. Regardless of what you call them, a business is...

73 views